FAQs

General

What are the FCC Broadband Labels and where can I find them?

As of April 10th, 2024, the FCC requires all internet service providers to provide broadband labels for home internet service plans. The broadband labels are intended to help consumers find the best plan for their needs. We value transparency and are happy to provide details regarding our service plans' data, speeds and fees. To find labels for plans available where you live or work, search your address here. To view all labels, call us labels for more information.

I want to work from home, which satellite internet plan is best for me?

Our exclusive Fusion plan is great for working from home to provide you with a low-latency, reliable connection for time-sensitive applications, like video-conferencing. Check service plan availability where you live!

What is JUPITER™ Powered?

JUPITER, the world’s largest, most advanced commercial communications satellite.

What is JUPITER™ 3?

JUPITER 3 is our newest satellite, the largest and most advanced commercial communications satellite ever built.

What are the top 5 reasons to get Satellite Connect ?

Faster Speeds: Plans with speeds up to 100 Mbps.*

Unlimited Data: All plans include unlimited data**, so you can do more of what you love online.

Whole Home Wi-Fi: All plans include advanced, built-in Wi-Fi. Add Mesh Wi-Fi Nodes to eliminate dead zones.

Reduced Latency: Exclusive Fusion plans combine satellite and wireless technologies to reduce latency for a more responsive internet experience.

Available Where You Live: Even in places that are beyond the reach of cable and fiber.

What are the most common myths about satellite internet providers?

Some people may be hesitant to subscribe to satellite internet because of myths they've heard – or because they are unaware of the convenience and quality offered by high-speed satellite internet providers. 

Myth #1 – Satellite internet service providers don't reach rural areas. 

We offer satellite internet everywhere in the contiguous United States, including rural areas. We are a reliable satellite internet provider that supplies high-speed internet service in areas where there is slow or no high-speed options. 

Myth #2 – Satellite internet does not work for online gaming.

 Online games where you take turns, such as casino or chess, turned-based role-playing games and Facebook games work well with all plans. Only Satellite Connect offers Fusion plans that combine satellite and wireless technologies for a low-latency, more responsive internet experience so you can enjoy online gaming. Check for availability! 

Myth #3 – The satellite dish must be attached to a roof.

 Although 97% of the time satellite antennas are attached to the roof of a home, satellite internet service providers don't always require it. A certified Satellite Connect installer is able to determine the best location on (or near) your residence where the satellite dish should be mounted. 

Myth #4 – When it is cloudy, satellite internet doesn't work. 

Your satellite internet connection is not affected by most clouds. Satellite internet from Satellite Connect is only affected by weather in extreme circumstances such as heavy storms or unusually dense clouds. If you have difficulties with your service, contact our Customer Care and Technical Support staff.

Does Satellite Connect come with built-in Wi-Fi?

Yes! All plans include a Wi-Fi Modem featuring Wi-Fi 6 technology. The advanced, built-in Wi-Fi delivers improved speed with enhanced security and better performance for multiple devices.

What are my satellite internet plan options and which plan should I choose?

A suite of plans are available to meet your needs and your budget. All plans offer fast speeds so now you can do it all with varying amounts of data based on your home or small business needs. To find plan options for your home, click here . To find plan options for your business, click here. If you’re not sure which plan is right for you, you can visit our Buyer’s Guide or a sales representative can recommend a plan that works for you. We recommend that you choose the higher plan since people often underestimate their data.

What can I do with satellite internet service?

With the all-new Jupiter 3, Now you can do it all—connect, stream and play. Stay connected with family and friends through social media, video chat, stream TV series and movies from your favorite apps, work from home through video-conferencing and with Fusion plans you can play popular online games. Check for availability!

What is satellite internet service?

Satellite internet service is available everywhere, even in areas with slow DSL and where fiber and cable options will not reach. With satellite internet, the signal is sent from a satellite to a satellite dish mounted on your property, which connects to a modem inside. The modem includes advanced, built-in Wi-Fi so that your phone, computer and other Wi-Fi devices can connect to the internet.

How does a satellite internet connection work?

To learn more about how satellite internet works, visit our facebook pageb 

Can I engage in time-sensitive applications with my Satellite Connect service?

Satellite Connect offers Fusion plans that combine satellite and wireless technologies for a low-latency, more responsive internet experience to engage in time-sensitive applications. Satellite plans are not recommended for time-sensitive applications due to a small degree of latency. Check to see if Fusion plans are available where you live.

What is transmission latency?

With satellite Internet, requests travel a long distance from your device to a satellite and back. This distance causes a slight delay known as latency. This delay is so minimal that there’s little impact to most online activities, but is more noticeable with activities like watching videos, browsing content-rich websites, working from home and joining video conferences.

How fast is Satellite Connect's internet?

Satellite Connect is fast, with download speeds up to 100 Mbps* for your home or business.

Can I get high-speed satellite internet in my area?

Yes! Satellite Connect is available in the contiguous United States, Puerto Rico and Alaska, as long as you have a clear view of the southern sky. To find plans and offers, search your address here.

Who can benefit from using Satellite Connect for Business?

Many small businesses can benefit from using Satellite Connect for Business. Business internet service plans come with fast speeds and unlimited data to help support your growing business.

There are some instances where Satellite Connect for Business is not recommended: Companies with multiple sites, national brands (i.e., most franchise locations), oil rigs, companies that need a private network solution, state/Federal businesses.

What type of internet service plan do I need for my small business that I run out of my home?

For business owners working from their home, we recommend a Satellite Connect for Business plan that will provide you everything you need to grow your business with a reliable high-speed service.

Why should I choose a Satellite Connect for Business satellite internet plan?

All Business plans offer fast speeds and unlimited data. Here are key differentiators of why you should choose a Business plan:

Network Prioritization: Business data and applications receive network priority.

Commercial Installation: Business plans come with professional commercial installation by a licensed technician.

Express Repair Premium: All Business plans include expedited repair service.

24/7 Business-class Phone Support: Business customers receive top-tier support when contacting Customer Care.

Learn more about our Business satellite internet services.

What is Satellite Connect 

Satellite Connect is high-speed satellite internet built for rural America. Powered by the JUPITER network, including JUPITER 3, the world’s largest and most advanced commercial communications satellite.

Learn more about Satellite Connect's internet.

Fusion

Can I play real-time video games?

Multiplayer games requiring rapid response are only supported with Satellite Connect Fusion plans. We do not recommend console-based gaming activities because they quickly consume your Priority Data.

Are Satellite Connect Fusion plans available where I live or work?

Satellite Connect Fusion plans are currently available in select areas of the country. Enter your address or call to see if these plans are available where you live today!

What is the difference between Satellite Connect Fusion plans and satellite plans?

Satellite plans use the latest satellite technologies to allow you to stay connected, stream movies and play online games. Satellite Connect Fusion plans blend the best of satellite and wireless technologies into a single connection. With a Fusion plan, your service feels faster and more responsive, especially when using time-sensitive applications. You can enjoy real-time gaming with a low-latency connection that won’t spoil the fun. Check service plan availability where you live!

What is latency and low-latency?

With satellite internet, requests travel a long distance from your device to a satellite and back. This distance causes a slight delay known as latency. This delay doesn’t impact most online activities but is noticeable when watching videos, browsing content-rich sites and video conferencing. Low-latency is when there is less lag or buffering when sending latency sensitive requests. Satellite Connect Fusion plans combine satellite and wireless technologies for a low-latency internet experience, so you can stream video and enjoy smooth video-conferencing, with less buffering. Check service plan availability where you live!

What are Satellite Connect Fusion plans?

Satellite Connect Fusion plans blend the best of satellite and wireless technologies into a single connection that transforms the rural internet experience. Check to see if Fusion plans are available where you live.

Data

What is Priority Data?

Priority Data is the set amount of data that comes with each plan. 

How does the Video Optimizer work?

The Video Optimizer automatically adjusts streaming video for great picture quality while using less data.

How can I monitor my plan data usage?

You can monitor your data through the (Mobile) app Sign into your account to enroll in usage text alerts. Text alerts will be sent right to your mobile device if you approach your Priority Data threshold.

Do Satellite Connect plans have unlimited data?

You have an unlimited amount of Standard Data. If you use all your Priority Data, your Standard Data kicks in automatically.**

How does the Fair Access Policy Work?

To ensure fair internet access for all Satellite Connect subscribers, Hughes maintains a special Fair Access Policy that establishes an equitable balance in internet access for all Satellite Connect subscribers. Similarly, to how cell phone providers manage their data plans,

Wi-Fi

What is the Mesh Wi-Fi Network?

The Mesh Wi-Fi Network is the business equivalent of the Whole Home Wi-Fi offered to residential customers. Business customers can receive wall-to-wall Wi-Fi coverage with optional Mesh Wi-Fi Nodes.

How do I know if I need a Mesh Wi-Fi Node?

Your Satellite Connect representatives and installer will help you determine if your home or office requires Mesh Wi-Fi Nodes to eliminate dead zones. Numerous factors can influence the reach of your Wi-Fi signal, including the home’s square footage, number of floors, wall construction, modem location within the home, and so on.

What is Whole Home Wi-Fi?

Whole Home Wi-Fi is an extended Wi-Fi network that is created by incorporating one or more Mesh Wi-Fi Nodes with your Wi-Fi Modem to extend the reach of the Wi-Fi signal throughout your home.

Compatibility

What type of equipment is necessary for Satellite Connect's satellite internet service?

Satellite Connect provides all necessary equipment, including the Wi-Fi Modem and satellite dish. Our professional technicians install all equipment to ensure optimal home internet performance. 

Will security cameras work with satellite internet?

Yes, security cameras do work with Satellite Connect service plans. However, security cameras can quickly consume your data due to high resolution, multiple cameras or other factors.

I have DISH TV service already. Will this be on the same bill? Any special deals?

You will receive a separate bill for each service. Contact DISH about special offers with Satellite Connect that may be available in your area.

If I already have DISH TV service, do I need to get a new dish for Satellite Connect ?

Yes, the Satellite Connect system requires a unique dish in order to send and receive information via satellite. You cannot use your DISH system for Satellite Connect.

Do I need a dial-up modem and telephone line to get internet service?

No. There is no phone line or dial-up data modem required to use your Satellite Connect service. 

Can I run a VPN over Satellite Connect ?

Yes, VPNs can be run over your Satellite Connect service. However, if you sign into a VPN application to access your work network directly, it will significantly reduce service speeds. You can restore your connection to full speed by simply disabling your VPN client when your session is over. 

Can I put this system on a boat or in an RV?

No, Satellite Connect is not available for mobile locations. To receive mobile high-speed internet service, please contact the following Value Added Service provider:

Mobil Satellite Technologies 

What are the computer system requirements for Satellite Connect ?

Satellite Connect lets you connect your computer to the internet whether you are running a Windows or Macintosh operating system. It also supports all version of Windows and Mac OS that are still supported by their respective manufacturers. Android and iOS mobile devices are also compatible with the Wi-Fi connection on your modem.

Is Static IP available?

With the new Satellite Connect Static IP is not available.

Gaming

Will I be able to play console-based gaming?

Satellite Connect is not recommended for console-based gaming activities because they quickly consume your Priority Data.

Can I play online games with Satellite Connect ?

Online games where you take turns, such as casino or chess, turned-based role-playing games and Facebook games work well with all plans. 

Will I be able to play real-time gaming with Satellite Connect ?

Multiplayer games requiring rapid response are only supported with Satellite Connect Fusion plans. However, console-based gaming is not recommended with any service plans because they quickly consume your Priority Data.

Streaming

Does Satellite Connect work with Roku or Firesticks?

Yes, Satellite Connect does work with streaming devices, but it is not recommended as a full-time video streaming replacement for TV service.

Does Satellite Connect work with streaming services like Hulu and Netflix?

Yes, Satellite Connect works with streaming services like Hulu and Netflix. Keep in mind that streaming applications do consume a large amount of your Priority Data. 

Can I watch movies in HD with Satellite Connect ?

Yes! Your service is automatically set to stream movies at up to HD quality with the Video Optimizer. Higher resolution options are available when the Video Optimizer is turned off.

Satellite Connect Voice

How many phone numbers does the ATA provided by support? Can I use any type of ATA I like?

The ATA will support one phone line (Phone 1) and you must use the ATA provided by Hughes.

Will Satellite Connect Voice service support fax machines? Alarm systems? Credit card terminals?

Because of the manner in which telephone calls are transmitted over the network, fax machines, alarm systems and credit card terminals will not work properly using Satellite Connect,s Voice service.

What non-standard installation items are not covered?

Customers sometimes want to enhance or customize their installation to specific requirements, and sometimes the location may require extra work above and beyond standard procedures. All costs for non-standard work or equipment will be itemized by the installer using a Satellite Connect,s Installation Reference Sheet; they will require your authorization signature before proceeding. Non-standard fees will be added to your account. Please be sure to mention anything that may make the installation “non-standard” when the installer calls to confirm your appointment. Some examples of non-standard items are:

Wireless or hard-wired networking (beyond what is offered by the built-in Wi-Fi Modem)

Configuration of your computer(s) to work with a wireless or hard-wired network (beyond what is offered by the built-in Wi-Fi Modem)

Special purchase of materials, molding or cosmetic hardware to hide exposed cables

Remove, repair or build structures to hide or support the Satellite Connect's system

Multiple site surveys requiring more than the installation visit to determine possible Satellite Connect dish locations

Renting lifts for tall commercial locations not accessible by ladders 

What is Telecommunications Relay Service (TRS) and does Satellite Connect provide service that supports it?

TRS is a service that allows individuals who are deaf or hard of hearing to communicate via the telephone network to other parties. The customer uses special TTY (keyboard and terminal) equipment to communicate to a call center, and personnel at the call center relay the typed text to the other party on the line. Responses from the other party are taken by the call center and sent via text to the customer’s TTY equipment. Satellite Connect does provide service for the deaf and hard of hearing with the use of IP-enabled TTY equipment.

Can I still make calls while using unlimited Standard Data?

Yes. The Priority Data you receive through your Satellite Connect internet plan does not impact calls using the Satellite Connect's Voice service.

What is included with Voice installation?

For new Satellite Connect internet and Voice customers, on the day of installation your installer will arrive with the dish, the modem, and the Satellite Connect Voice ATA (analog telephone adapter). The installer will install your internet service and set up and activate your Voice service. You will be required to accept the Voice Terms and Conditions prior to completing the Voice activation. You’ll also be shown a self-service website where you can update, change, and monitor your Voice service. 

Can I choose my own phone number or keep a number I already have?

If you qualify for a local number: Yes, when you register for Satellite Connect Voice you may either select a new telephone number or transfer an existing, preferred telephone number to your Satellite Connect Voice account through a process called “porting.” There is no additional charge to you for placing a porting request; however, once a porting request is placed, it cannot be canceled by Hughes. If you change providers and want to carry the same number with you, you will need to submit a new porting request through your new provider.

If you did NOT qualify for a local number: You can choose a new non-local telephone number across the continental United States, but you may not port your existing local number to Satellite Connect.

What features are standard with Satellite Connect Voice?

With Satellite Connect Voice you get a number of useful standard features including Call Waiting, Caller ID, Outbound Caller ID, Call Forwarding, Call Block, Simultaneous Ring, Enhanced Voicemail (accessible via dial-in and forwarded via email), a Web Self-Care Portal, and unlimited long-distance calling to the continental United States and Canada.

What plan options are available and how much does the service cost?

Satellite Connect Voice is available with two plan options, either with or without a two-year term commitment. International calling plans are also available to add on. 

For Home Voice plan options and pricing, click here.

For Business Voice plan options and pricing, click here.

How does Satellite Connect Voice work?

Satellite Connect Voice uses advanced Voice-over-IP (VoIP) technology to deliver a feature-rich phone service over your satellite connection. New Satellite Connect customers will have their Analog Telephone Adapter (ATA) set up by their installer during the installation appointment which will route your calls through your satellite modem and dish without using your plan data. It’s as easy as that!

What is Satellite Connect Voice?

Satellite Connect Voice delivers home or business phone service over your satellite internet connection. No matter where you live and work, you can enjoy affordable phone service with FREE features such as Call Waiting, Caller ID, Call Forwarding and more!

Learn more about Satellite Connect,s Voice home phone service.

Installation

Can Satellite Connect be installed at multi-level apartments?

If you rent and/or live in a multi-level apartment building, Landlord approval is required. Satellite Connect usually can only be installed if you are on the 1st floor and the dish would be installed on a pole, facing the southern sky. It can’t be installed on railings 

Can the certified Satellite Connect installer hook up my home network?

Your installer will connect two devices during your installation appointment. However, you can ask your technician to connect additional devices for an additional cost. Any non-standard installation extras will be billed on your next Satellite Connect,s invoice. The technicians do not accept cash or check at the time of install.  

What non-standard installation items are not covered?

Customers sometimes want to enhance or customize their installation to specific requirements, and sometimes the location may require extra work above and beyond standard procedures. All costs for non-standard work or equipment will be itemized by the installer using a Satellite Connect Installation Reference Sheet; they will require your authorization signature before proceeding. Nonstandard fees will be added to your account. Please be sure to mention anything that may make the installation “nonstandard” when the installer calls to confirm your appointment. Some examples of nonstandard items are:

Wireless or hard-wired networking (beyond what is offered by the built-in Wi-Fi modem)

Configuration of your computer(s) to work with a wireless or hard-wired network (beyond what is offered by the built-in Wi-Fi Modem)

Special purchase of materials, molding, or cosmetic hardware to hide exposed cables

Remove, repair, or build structures to hide or support the Satellite Connect system

Multiple site surveys requiring more than the installation visit to determine possible Satellite Connect dish locations

Renting lifts for tall commercial locations not accessible by ladders

Do I need to be onsite during the installation?

Yes. There can be several spots where the satellite dish can be installed, and your installer will seek permission to install the equipment in the correct location. Also, depending on the type of location, you may need to provide access or security clearance for the installer.

What if I don't hear from the installer or need to change my appointment?

If you have an existing internet connection,to check on your appointment. Otherwise please call the Satellite Connect,s Pre-installation department at 1-833-838-3433.

How quickly will my satellite internet service be installed?

In most cases, the necessary equipment is installed within five days of purchasing your service. Most customers have the opportunity to schedule an installation date at time of order, or you will be contacted within three days to schedule an appointment.

Residential installation typically takes 1-4 hours while Business installation typically takes 4-6 hours.

Learn more about our satellite internet installation process.

What is included with a standard installation?

1) The Satellite Connect professional technician will install the Satellite Connect Wi-Fi Modem (with power supply) and will connect 2 of your devices, such as:

desktop computer (connected to modem with a Satellite Connect supplied LAN cable)

laptop

tablet (Apple iPad, etc.)

smartphone 

You can ask your technician to connect additional devices for an additional cost. Any non-standard installation extras will be billed on your next Satellite Connect invoice. Technicians do not accept cash or check at the time of installation.

If you ordered a Mesh Wi-Fi Node, the technician will install the device to ensure you have wall-to-wall coverage. Additional Msh Wi-Fi Nodes are available through your installer. If you did not order one, your Satellite Connect installer can help you determine whether your home or office requires Mesh Wi-Fi Nodes to eliminate any dead zones.

2) A Satellite Connect outdoor antenna system (reflector, radio and mount) will be installed on your roof or a wall at a location with a clear line of sight to a satellite in the southern sky and at least 4 feet off the ground so that it is out of reach of small children. If not, the technician will look for a pole mount option.  For homes with vinyl siding, metal siding, or metal roofs, the technician may recommend a pole mount. Customers can request a pole mounted dish installation as opposed to a roof mounted installation when the technician arrives. Keep in mind a roof mounted installation may provide the best long-term line of sight for optimal performance. If being installed on an outer wall or roof, the equipment needs to accessible with a 25-foot ladder for quick and easy servicing should it ever be required. If you require or request a pole mount during your installation, you will be billed a $50 pole mount fee on your next Satellite Connect invoice. Pole mount installation includes up to 25 feet of soft ground cable trenching.

3) Up to 125 feet of RG-6 cable will be run from the outdoor antenna to the modem inside through a drilled hole through the exterior wall to an adjacent interior wall. It will be terminated on the inside wall with a faceplate.

4)  A grounding block is provided and the entire system is grounded to an NEC-approved bonding point.

5) All outdoor penetrations and water-resistant compression fitting are weather-sealed.

Why is there a requirement that the Satellite Connect's system be professionally installed?

The Federal Communications Commission (FCC) requires that trained professionals install any satellite system that both sends and receives signals.

Ordering

What payment types are accepted?

You will need a major credit or debit card (not pre-paid card) to place your initial order. After your service has been installed and activated, update your payment method to ACH (bank account) for continued savings.

How do I enroll in ACH to continue to get savings?

After installation, visit our website to update your payment method to ACH (direct payment from your bank account). Enroll in ACH before your 2nd billing cycle (and maintain this as your recurring payment method) to get $5/month savings on your monthly service.

What is ACH?

ACH payment is direct payment from your bank account (checking/savings) to automatically pay your internet bill each month. ACH direct payments are electronic money transfers processed through the Automated Clearing House (ACH) Network.

Whom do I contact to check the status of my order?

You can call Pre-installation Support at 1-918-505-2749

How/where can I purchase Satellite Connect ? 

You can order Satellite Connect online, by phone or through a local authorized retailer.  

To order online for your home, click here. To order online for your business,  

To order residential plans or Business plans by phone, call 833-838-3433

To find a local dealer click here.

Express Repair

What is not covered by Express Repair?

Loss of service resulting from damaged or missing Hughes equipment, Satellite Connect's-provided cabling, antenna or mount

Loss of service that can only be corrected by relocating the antenna

Change of mounting hardware or type for antenna

Damage to the antenna caused by conditions other than normal use that is beyond Satellite Connect, normal control, such as: hail, earthquake, flood, ice, fire, falling or flying objects, tropical storms, hurricanes, natural disasters, vandalism, theft, terrorism/war, riot or acts of God

Correction of faulty installation or repointing of the antenna, if the work was not originally performed by a Satellite Connect's-authorized technician

Exterior or cosmetic items of the product, including, but not limited to, paint, finish, bezel and cords

Materials used for cosmetic purposes such as hiding exposed cabling or conduit

Preventive maintenance

Software upgrades

Repair of a customer's local area network (technician is responsible for ensuring operability on one computer only)

Any location that is a recreational vehicle: mobile homes, watercraft, aircraft

Systems where the satellite is not mounted to a stable, fixed-position permanent structure

Components or wiring related to satellite television

Service outside the lower 48 states or Puerto Rico

Any other electronic products, hardware or software including, without limitation, your computer or equipment related to your computer

Damage reported after expiration of the Express Repair coverage period 

What is covered by Express Repair?

The plan covers the required steps necessary to restore the Satellite Connect service. These steps include, but are not limited to, phone support and onsite support including repointing of the antenna system or replacement of Satellite Connect indoor equipment, power supply, or outdoor equipment that (1) were purchased by customer, (2) are commissioned on the Satellite Connect account, and (3) were professionally installed at your site. The location must be a stationary location in the lower 48 states or Puerto Rico. The plan covers the following:

Loss of service due to issues with Satellite Connect equipment or Satellite Connect-provided cabling

Loss of service that can be corrected with antenna repointing or alteration using the existing mounting configuration

Pre-existing service issues on covered Service Plan

The cost of all parts required to restore service

Loss of service due to power surge while properly connected to a properly wired AC power line with protective ground and telephone/coax lines properly connected. 

What is the pricing for Express Repair Basic and Express Repair Premium?

All Satellite Connect for Business plans in the contiguous U.S. include Express Repair Premium.  

For residential Express Repair options and pricing, click here.

If I have a warranty, what is the benefit of Express Repair?

Under warranty, you have access to 24x7 technical phone support, as well as onsite support as needed. While most interruptions are resolved with a simple phone call, it may take up to 7–10 days for a certified technician to visit your home or business to restore service, under the warranty. With Express Repair, if a visit is deemed necessary to restore your service, then a technician will be onsite by 5:00pm the next business day with Express Repair Premium; with Express Repair Basic, you will be contacted by the technician by 12:00pm the next business day to schedule an appointment (available to residential customers only). Service may be delivered as soon as that day or on the next business day.

What is Express Repair?

Express Repair is a service protection plan designed to ensure that your Satellite Connect service will be restored in an expedited manner in the event that an interruption occurs. Under the plan, you continue to receive Technical Phone Support 24 hours a day, 7 days a week, but if the problem cannot be fixed over the phone, a certified technician will come directly to your location to quickly restore your service. Express Repair customers pay a reduced service fee for onsite repair visits.

Two service options are available:

Express Repair Basic (Available to residential customers only): our commitment is to have a technician confirm a scheduled ETA and arrive by the second business day.

Express Repair Premium: our commitment is to have a technician confirm a scheduled ETA and arrive by the next business day.

Both services offer live technical phone support (toll-free), and if needed, a certified Satellite Connect technician will come to your home or business to restore service. 

Norton

If I am a current Satellite Connect customer with Norton Security Online, how can I upgrade to Norton 360 Deluxe or Norton Small Business?

You can upgrade by calling Customer Care at 833-838-3433

What are the system requirements for Norton?

Norton 360 Deluxe system requirements can be found at https://support.norton.com/sp/en/us/home/current/solutions/v133891548 

Norton Small Business system requirements can be found at https://support.norton.com/sp/en/us/home/current/solutions/v133891548

How do I order Norton 360 Deluxe or Norton Small Business?

a. Norton can be ordered online or by phone.

b. Existing Satellite Connect customers may add this service by calling Customer Care 

How many devices can I cover with my Norton service?

You can choose between plan options with 5 or 10 devices.

What Norton 360 Deluxe service am I receiving if purchased through Hughes?

The Norton 360 Deluxe plans offered with your Satellite Connect residential service are only available through Hughes. We have customized a plan specifically for our customers. Learn more about Norton 360 Deluxe for Satellite Connect here.

Can I cancel my Norton service at any time? Is there a contract commitment?

Yes, you can cancel at any time. There is no contract commitment. 

How do I activate my Norton service?

Minutes after placing your order, open the “Thank you for ordering Satellite Connect Optional Services” email from admin@satelliteconnect.info